The Happy Rug XL (Sample)
$8,265$6,612
Rectangles Rug Standard (Sample)
This Rectangles Rug in Standard Size is a new stock piece with some minor defects.
Our ex-display rugs may have some imperfections, are sold as seen and non-returnable.
The Design
This piece has been created by a weaving team we were trailing who did not achieve the quality level we require to be one of our weaving partners. See Product Description below and click images in gallery for the details of the flaws in this rug.
The yarn density of the tufting is lower than our normal specification meaning less wool has been used to weave this rug than normal. This is not visibly noticeable. The pile height of the rug throughout remains the same as our normal specification.
Our ex-display rugs may have some imperfections, are sold as seen and non-returnable.
Rug Details and Composition
Delivery
We deliver worldwide, to most international destinations via door-to-door trackable services. We endeavour to ship all orders by the quickest available way.
Deliveries to UK addresses are made within 3 working days and to international addresses within 5-7 working days for stock items. You are also welcome to collect your order from our North West London showroom – simply select the ‘Collect from Showroom’ option during checkout.
If the items are in production/transit from our weavers your shipping time is indicated when the item is added to the cart and before you purchase.
If the items are made to order from the sizes shown on our website they will be shipped to you in 12-14 weeks approximately after confirming your order.
Once your order is shipped we will provide you with a tracking number to follow your order’s journey.
Payment
You can pay securely online with credit or debit card (Visa or Master Card) via Worldpay. Your credit card details will not be saved.
You can also select payment via direct bank to bank transfer at checkout. Once your order has been placed, we will email you our bank details to make a transfer.
Another option is to place your order and make card payment over the phone or in person at our showroom.
FAQs
Please find a selection of answers to commonly asked questions by clicking this link
Rug Care
We recommend vacuuming at least three times per week to remove any natural shedding. In addition, we recommend specialist cleaning at least once a year. To find out more about caring for your rug please download our care sheet.
Returns
We want you to be fully and absolutely happy with your purchase! If for some reason you are not, you can return it to us within 14 days of receipt for a full refund or exchange (excluding the delivery and return cost). You will be issued with a refund within 14 days of receipt of the items at our showroom in pristine condition.
We have a few simple return conditions. Please:
- Ensure your purchase has not been used and is in original condition.
- Email us within 7 days of receipt of your order that you wish to return the item(s) to enquiry@sonyawinner.com
- Keep the original packaging and repackage the rug in the same manner it was delivered out to you. If you no longer have the packaging, email us and we will suggest alternative packaging. If you need information on how to pack the rug for a return please contact us and we will provide you packing information to avoid damage in transit.
We do not accept returns on rugs made specifically to your requirements, known as Custom rugs, or rugs ordered to fulfil your order known as Made to Order Rugs.
Contact
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