Sonya Winner Studio follows the General Data Protection Regulations of 2018, which safeguards how we collect, store and use your information.
At our showroom
At our showroom with your permission we may collect your name and contact details to invite you to events and to send you newsletters. When you make a purchase from us we will collect your billing and delivery addresses, telephone numbers and e-mail address and record any purchases you make with us. We do not collect sensitive personal data. Payment card details are stored electronically by our payment gateway provider, who are certified PCI DSS compliant level 1. We do not hold your card details. Hard copy payment card details that you provide us with are stored securely and accessed only by authorized personnel, in accordance with certified PCI DSS v3.
When you make an order online we collect your contact details and order history and your IP address. We do not record your card details – these are stored by our payment processing partner who is certified PC1 DSS compliant level 1. We collect and store names, email address and IP address, which are collected with the ‘read’ history of newsletters of our newsletter subscribers. If you consent for us to hold your email address and other contact details we may contact you electronically about events, promotional offers and products and services which we think may interest you. When you browse our website our on-site cookies collect browsing information which is not personally identifiable and can be disabled by the user at any time through your browser settings.
Collecting personal data
Information is collected with our visitors’ and customers’ consent when making a purchase in person, or visiting our premises or online via our website or by telephone or by email. Information collected online is done so when completing the checkout process or subscribing by clicking the opt-in click box to receive our newsletter. Sonya Winner Studio Ltd collects and uses customers’ personal data complying with legal and accounting requirements. This enables us to undertake our business activities of supplying and marketing our products and services, as well as to understand our customers’ requirements, enquires, complaints or disputes.
Sonya Winner Studio Ltd is committed to keeping your personal data safe. We have an onsite server with security controls protecting data from unauthorized access. Online data is also stored by our service partners who have the highest levels of network security, details of which can be provided upon request. We do not keep hard copies of information and operate an almost paperless office.
Use of personal data
Sonya Winner Studio Ltd may provide your personal data to verify your identity for crime, fraud detection and prevention where we have a legal right or duty to disclose information due to an investigation by a public authority, a legal dispute or with credit reference agencies, governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so to comply with our legal obligations or to exercise our legal rights.
We do not disclose your personal data to any third party, except as mentioned. We do not sell or rent our customer’s data to other organizations for marketing purposes. To make certain services available to you, we may share your personal data with some of our service partners eg: website hosting, payment processing providers, delivery and installation providers and email marketing service providers. We can provide you with information of these third party partners upon request.
Sonya Winner Studio uses your personal data for electronic marketing purposes (with your consent via opt-in) and may occasionally send you postal mail to update you on the latest offers, products and events. You can opt out of receiving promotional communications, by using the ‘unsubscribe’ link in our newsletters or by contacting us at our showroom address below.
Two types of cookies are used on this website: session cookies and persistent cookies.
Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the website. We use session cookies:(a) to record the number of visits and visitors to our website;
(b) to compile anonymous statistics so we understand how users use our website. For example the pages visited per session and the number of return visits to the website- (we are unable to identify you personally in this way);
(c) to allow basic personalisation of the website;
(d) to keep track of your shopping so that you recover your shopping basket at a later time;
Persistent cookies remain in the cookie file of your browser for much longer than session cookies. We use one persistent cookie which is stored to enable the website to determine whether you have visited our website previously. You can accept or decline cookies by modifying the settings in your internet browser. If you do disable cookies you may not be able to use all the interactive features of the website. Please click here to find out how to disable/enable cookies (www.allaboutcookies.org/cookies).
How long do we keep your data?
We will not hold your data for longer than necessary. Different retention periods apply for different types of data, the longest we will normally hold any personal data is 6 years to comply with accounting regulations.
You have the right to request information about the data we hold and the right to request your data to be deleted. Please write to us with your request to the address below and we will respond within 4 weeks.
We will handle your information fairly and legally at all times, and to be transparent about the data we collect about you and how we use it. If you want to know any more about our data holding procedure please write to us at:
Sonya Winner Studio Ltd
14 York Rise
+44 (0)20 3283 87764