Do you offer free returns or collection?
Unfortunately we are not able to offer a free returns service.
Should you wish to return an item, please contact us within 7 days of delivery and send your order back within 14 days of the initial delivery.
You will need to pay for the cost of returning the item and we ask you to use DHL, FedEx, or UPS trackable delivery service, with insurance for the value of the goods, as we cannot be liable for any issues caused whilst in transit back to us. You will then need to provide us with a tracking number.
Alternatively, we can arrange for the rug to be picked up and we will invoice you for the return shipping cost.
If you have received free shipping and wish to return the rug we neeed to deduct the cost of the shipping out to you as well as the return as we are a small business and can not absorb the cost of the return as well as the shipment out to you and also the cost of credit card payment and refund. I hope you understand! We are however very happy to provide you with a free visualisation service before purchasing to ensure you purchasea suitable size and design you will be delighted with. Please read about this free service on every product page and also here.
Can I drop off my return in your studio?
Absolutely! Please contact us in advance to schedule the return.
We are open Monday – Friday, 10am – 18.00pm.
Our studio address is:
Sonya Winner Studio
14 York Rise
NW5 1ST
Tel: +44 (0) 203 283 8776.
