Payment and Delivery
How can I pay when I order online?
We accept credit/ debit card (Visa or Master Card), phone payment or direct bank to bank transfer.
What should I do if my credit card has been declined?
One of the reasons your credit card has been declined when attempting to pay for your order is fraud prevention – your credit card company wants to make sure you intended to make the payment. We recommend that you call your credit card company and alert them to the fact that you want to make an online payment. You need to provide them with the amount and our company name and address: Sonya Winner Studio Ltd, 14 York Rise, London, NW51ST, United Kingdom
They should then ensure the payment goes through.
How long does delivery take?
For stock items once the payment is made we will ship out to you within 1 week via trackable delivery. You should receive the goods within 7 working days.
If the item is in transit from our manufacturers your shipping time is indicated when the item is added to the cart and before you purchase.
If the items is made to order from the sizes displayed on our website the item will be sent out to you 8-10 weeks after placing your order.
