Help and FAQs

Please find below a selection of answers to commonly asked questions that we have received. If you have any other questions or suggestions for us to add to this section, please do not hesitate to contact us on: +44 (0)20 3283 8776 or by  using our contact form.

Filters

Stock and Custom Sizes

Are all items in stock?

We hold stock for the majority of our collections, however there are some items or sizes that may be in production. When you select your preferred size, any item not in stock will be flagged along with the expected delivery timescales.

What if I want a different size?

For the majority of our collection we can make custom sizes. Simply make an enquiry on the product page or contact us on +44 (0)20 3283 8776 or by email.

What if I want a different colour?

Some of our rugs can be made in bespoke colours to fit your space. Please do contact us to let us know about your room and any requirements. Any quotations provided for custom colours and or custom rugs are valid for 30 days. For help with ordering, availability or advice, please do not hesitate to contact us on +44 (0)20 3283 8776 or by email.

Bespoke and “made to order” items

What if I want a different size?

For the majority of our collection we can make custom sizes – some designs need to retain their proportions in order to keep the balance of the design, other designs work well in a variety of proportions.

Simply make an enquiry on the product page or contact us on +44 (0)20 3283 8776 or by using our contact form.

What if I want a different colour?

For some of our designs we are able to offer bespoke colours. Please get in touch with us to discuss your bespoke project.

How do I order a bespoke rug?

Just send us an email or give us a call to talk through your project. We will hand hold you through the process and options available to you.

How long does a bespoke piece take to make?

Bespoke pieces take on average 8-16 weeks to make, depending on the design and size and time of year. Very large knotted pieces can take longer than this.

Can I cancel/ return a bespoke piece?

Unfortunately this is not possible. Bespoke pieces are made specifically for your order and to your requirements.

For help with ordering, availability or advice, please do not hesitate to contact us on +44 (0)20 3283 8776 or by using our contact form.

Commissions

Sonya Winner works with a limited number of clients each year to create bespoke commissioned area rugs.

Sonya will work directly with you to create area rugs that are truly unique to your individual taste. This can be done by email using photographs and digital renderings. We will help create a brief and come up with a number of designs. We then digitally place the rug designs into your space and confirm the colours by sending yarn colour strands by courier. This remote way of working is very successful and ensures you are completely happy with your exclusive designer rug before weaving begins.

Commissioning your own Sonya Winner rug affords you the opportunity of working directly with Sonya herself to create your design. Clients get a high level of personal service and are given options and ideas at every stage to ensure the final design is truly unique and personal.

To enquire about commissioning a Sonya Winner rug please read more in our bespoke section.

Custom Sized Rugs

A number of our designs can be made in custom sizes and some can be made in custom proportions too. Custom rugs need to be a minimum of 5 sqm or 55 sqft.

Please let us know the design and size you require and we will get back to you with a price and time scale.

Trade Accounts

Do you offer trade discounts?

Absolutley. If you are an interior designer or architect affiliated with a trade organisation please do get in contact with us. We can work with you in procuring either stock items from our collection or developing bespoke items in line with your design scheme.

How can I open a trade account with you?

Feel free to call or email us to discuss your requirements further:

T: +44 (0)20 3283 8776

E: contact page