What is your returns policy?
Standard stock Items
We are absolutely positive that you will love your rug, however if for any reason you need to return your order we will accept returns up to 14 days after delivery.
In order to return an item please ensure:
- You must inform us within 7 days of receipt that you wish to return the item.
- Your notice must be in writing and it must be sent by using our contact form.
- The goods have not been used and are returned in their original packaging in pristine condition.
Please note we also we have the right to charge up to 20% of the rug value as a restocking fee, subject to reason and location of return.
We therefore strongly urge our customers to use our free visualisation service and to speak to a member of our team to ensure they order the correct size and design for their space.
Bespoke / made to order items
Unfortunately we cannot except returns and refunds on bespoke and made to order items. Bespoke pieces are made specifically for your order and to your requirements.
Ex-display and Sale Items
As stated on each ex-display product page, these items are sold as seen and non returnable/non refundable. Therefore these orders cannot be cancelled once paid for or returned once received.
Trade Orders
Trade purchases are non refundable unless there is a fault with the rug.
For help with ordering, availability or advice, please do not hesitate to contact us on +44 (0)20 3283 8776 or by using our contact form
For more information on cancellation or returns, please view our Terms and Conditions.
