Where do you ship to?
We ship to over 30 countries worldwide using DHL trackable service.
If you have an enquiry about if we ship to your location please contact us on +44 (0)20 3283 8776 or by email
Help and FAQs
Please find below a selection of answers to commonly asked questions that we have received. If you have any other questions or suggestions for us to add to this section, please do not hesitate to contact us on: +44 (0)20 3283 8776 or by using our contact form.
How long does delivery take?
How long does delivery take?
For stock items once the payment is made we will ship out to you within 1 week via trackable delivery. You should then receive the goods within 7 working days.
If the item is in transit from our manufacturers your shipping time is indicated when the item is added to the cart and before you purchase.
If the items is made to order from the sizes displayed on our website the item will be sent out to you 8-10 weeks after placing your order.
How do I track my order?
Once your order is shipped we will email you a tracking number with a link to the tracking website.
Can I collect an order from your studio?
Yes, you are welcome to collect your order from us at at our showroom. Simply select the ‘Collect from Showroom’ option during checkout.
Please call us on 0203 283 8776 to arrange a time for collection.
Our showroom address is:
14 York Rise
London
NW5 1ST
What are your shipping costs?
Our delivery costs are calculated on a combination of factors related to the product selected, the size of the item and where the order will be shipped to. During the checkout process you will be able to see the full shipping cost before you confirm the order. Kindly note that due to legal reasons the delivery driver is only able to deliver to the door step, therefore please ensure you have suitable assistance in carrying up your delivery especially when ordering our Large – XXL rugs.
|
Rugs |
1 Cushion |
Set of 3, 4, 5 Cushions |
|
|
UK |
£45 |
£18 |
£28 |
|
USA |
$68 |
$27 |
$42 |
|
Europe |
€63 |
€25 |
€40 |
|
Rest of the world |
$80 |
$31.50 |
$50 |
Tax & Duties
Do your prices include tax?
Our prices quoted in £UK and Euro include VAT.
Will I be charged extra taxes/ duty fees upon delivery?
Within the EU: the EURO prices you see on our website include import duty and VAT (sales tax). We take care of all paperwork and additional costs to get your rug to your front door anywhere within the EU.
USA and rest of world: Yes, duty and taxes may apply outside the EU depending on the destination country. The customer is responsible for paying duty & taxes once the item arrives at the customs facility of the destination country. Our shippers will be in contact with to collect the payment you on behalf of the government agencies at the time of delivery.
How do I pay the taxes/ duty fees?
Our specialist shipper will be in touch requesting payment on behalf of the local state/ government before delivery. Within the USA duty is calculated at 8-10% and local sales taxes are charged at the current local rate.
